Position Summary

The YMCA of Collier County is seeking a dependable, service-oriented Housekeeper to help maintain a clean, safe, welcoming, and attractive environment for members, guests, program participants, volunteers, and staff.

The Housekeeper is responsible for the cleanliness and sanitation of assigned areas and for performing routine housekeeping duties throughout the YMCA facility. This position uses cleaning supplies, equipment, and approved sanitation methods to maintain high standards of cleanliness and safety. The Housekeeper also monitors housekeeping supplies, reports maintenance needs, and responds to light maintenance requests as appropriate.

The Housekeeper supports the mission of the YMCA by creating a positive experience for everyone who enters our facilities and by demonstrating professionalism, courtesy, and a commitment to excellent customer service.

Our Culture

The YMCA of Collier County is committed to strengthening our community through youth development, healthy living, and social responsibility. We strive to create an environment where everyone feels welcome, valued, supported, and connected.

Every staff member plays an important role in bringing the YMCA's mission to life. Housekeeping staff contribute directly to a positive member experience by helping ensure our facilities are clean, safe, sanitary, and ready for programs and activities.

Essential Functions

• Sweep, mop, scrub, dust, and vacuum floors, hallways, stairs, locker rooms, bathrooms, activity areas, offices, and other assigned spaces.
• Clean and sanitize high-touch surfaces, restrooms, locker rooms, and other high-use areas.
• Empty and properly dispose of trash and garbage from assigned areas.
• Clean and maintain interior and exterior areas of the YMCA to ensure the facility remains clean, attractive, and professional.
• Operate cleaning equipment and machines safely and according to established procedures.
• Use cleaning products and chemicals in accordance with labels, safety requirements, and approved YMCA sanitation procedures.
• Maintain assigned housekeeping areas according to a routine cleaning schedule established by the supervisor.
• Routinely monitor locker rooms, bathrooms, and other high-use or high-risk areas and report concerns to management.
• Ensure unused rooms, storage areas, and closets are secured as required.
• Notify management when housekeeping supplies are low and assist with maintaining appropriate inventory levels.
• Notify management of needed repairs, damaged equipment, unsafe conditions, or other facility concerns.
• Respond promptly and professionally to light maintenance requests within the scope of the position.
• Follow all YMCA safety policies and procedures to help maintain a safe environment for members, staff, and guests.
• Participate in required safety, housekeeping, and other training programs.
• Assist with facility preparation and cleanup related to programs, special events, and activities as assigned.
• Assist with preparations for inclement weather when requested.
• Greet and interact with YMCA members, guests, volunteers, and staff in a friendly and professional manner.
• Maintain appropriate professional boundaries with children and youth.
• Report suspicious or inappropriate behavior and policy violations in accordance with YMCA policies.
• Follow all applicable mandated reporting requirements and YMCA child protection policies.
• Perform other duties and responsibilities as assigned by the supervisor.

Qualifications

• High school diploma or GED preferred; one to two years of related housekeeping, custodial, facilities, or janitorial experience and/or training preferred, or an equivalent combination of education and experience.
• Ability to read and understand labels and instructions for cleaning solutions and equipment.
• Knowledge of basic cleaning and sanitation methods preferred.
• Ability to safely use housekeeping equipment, tools, and cleaning products.
• Knowledge and understanding of basic workplace safety practices.
• Ability to work independently and effectively manage assigned tasks.
• Ability to communicate professionally and courteously with members, guests, volunteers, and staff.
• Must be dependable, punctual, detail-oriented, and committed to maintaining a high standard of cleanliness.
• Must be willing and able to work a flexible schedule, including evenings, weekends, and holidays as required by the needs of the YMCA.

YMCA Child Protection Requirements

Because YMCA employees work in an environment where children and youth may be present, all employees are expected to contribute to a safe and welcoming environment.

• Complete required Child Abuse Prevention and Abuse Risk Management training before or on the first day of employment, as required by YMCA policy.
• Complete all required abuse risk management and child protection training.
• Adhere to YMCA policies regarding appropriate boundaries with children and youth.
• Report suspicious or inappropriate behaviors and policy violations in accordance with YMCA policies.
• Follow all applicable mandated abuse reporting requirements.
• Follow all job-specific abuse risk management responsibilities.

Required Training & Certifications

• CPR/AED, First Aid, Oxygen, and Bloodborne Pathogen training are required within 60 days of employment, in accordance with YMCA of Collier County requirements.
• Additional safety, facility, chemical handling, or equipment training may be required based on job responsibilities.

Work Environment & Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully

The Group Fitness Instructor position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility.  This position delivers excellent service to all members, guests, and program participants.  Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the welcome center and fitness floor.  Instructs group fitness classes in a safe, enjoyable, and positive environment that welcomes people of all skill and fitness levels.

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Leads energizing, fun, safe, and educational classes to accomplish the YMCA mission and goals.

• Asks and answers questions from class participants and members to support them in achieving their goals related to health and well-being. 

• Maintains working knowledge of wellness and trends to provide effective information and support to members. 

• Builds effective, authentic relationships with members; helps members and class participants connect with each other and the YMCA. 

• Observes and adjusts approach to support all participants’ capabilities, physical conditions, health, and culture. 

• Celebrates achievement of class participants related to class or personal goals, mastering of specific skills or overall health and well-being. 

• Keeps accurate participation records. 

• Create a positive environment where everyone feels welcome, encourage, and motivate others to become more involved in the YMCA. Greet and interact with members in a friendly manner. 

• Provide excellent service to members, guests, and program participants at the YMCA. 

• Responds to any emergencies with YMCA protocol. 

• Attend all department meetings. 

• If unable to work due to sickness, vacation, etc. responsible for finding shift coverage and communicating to supervisor. 

• Follows YMCA policies and procedures; 

• Performs other duties as assigned. 

  
  

  QUALIFICATIONS:

  • Required certifications:  CPR, First Aid, AED

  • Certification in area of expertise when applicable.

  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

  • Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA).

  • Must be able to meet the Association’s background screening requirements.

  
  

  WORK ENVIRONMENT & PHYSICAL DEMANDS:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform all physical aspects of the position, including leading members, walking, standing, bending, reaching, and lifting.

  • Onsite attendance is required of this position.

  
  

  TRAINING REQUIREMENTS:

  • Completion of YMCA Child Sexual Abuse Prevention and Appropriate Touch classes

  • Completion of the YMCA’s Blood Borne Pathogens training

  • Completion of the Social Media & Digital Communications class

  • Completion of the YMCA’s Safe Lifting training

The Lifeguard position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility.  Lifeguard in a safe, enjoyable, and positive environment that welcomes people of all skill and fitness levels.  This position effectively builds community and modifies as needed to meet varied health, ability, and cultural needs.  Maintains safe swimming conditions in the pool, deck, and surrounding areas.  Creates a safe and positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures.

The Coordinator position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility.  The Tennis Branch Supervisor provides services to members and prospective members with tennis-related programs, schedules activities, lessons and court reservations, and helps plan and implement special events.

ESSENTIAL FUNCTIONS:

Financial

• Ensure all participants are YMCA members and have paid a program fee, and that non-members have paid a program fee and/or guest fee.  Verify all participants have paid before services are rendered.

• Track daily lessons and clinics, and ensure they are recorded properly in Daxko.

• Run daily financial reports to review payments for correct amount and correct programs/pros.  Send corrections as needed to the Membership Director.

• Record lesson and clinic attendance into a member’s Daxko account.  Add any clarifying notes in the alert section explaining the charge so that membership staff and the members are aware of when payment is due.  Send a courteous email to the members reminding them of fees due.

• On a weekly basis, run a Daxko financial report for each tennis pro and check for accuracies with the pro. Submit a copy of the report along with a spreadsheet to Finance.  Make out check request for tennis independent contractors and submit to Finance monthly.

• Check non-member payments for court rentals or round robin fees for tennis and pickleball.

Other Office Duties

• Manage all staff and tennis pro schedules including court maintenance staff.

• Meet with tennis pros to discuss schedules; review any issues, problems, or questions.

• Assist tennis and pickleball pros with completion of mandatory reports required by the CEO.

• Check tennis and pickleball court reservations and make sure courts are reserved for the pros.

• Schedule round robins, lessons, clinics, summer camps, quick start programs, and USTA team matches.

• Maintain weekly and monthly statistics.

• Answer inquiries from members and non-members about tennis and pickleball programs.

• Give tours of tennis and pickleball facilities.

• Walk courts early in the morning before play begins.  Check the height (36”) and condition of tennis nets on a weekly basis.  Report to all necessary staff any court conditions that need attention.  Check that the courts are receiving adequate watering.

• Check the veranda/building for cleanliness.  Replace water cups as necessary.  Tidy up chairs and tables.  Have maintenance empty trash as needed.

• Sweep and line courts when needed.

• Maintain tennis bulletin board.  Create weekly calendar of tennis events and post.  Create flyers as needed for specialized programs and events.

Team Responsibilities

• Attend yearly USTA meetings in Naples to keep abreast of policies and changes.

• Check with captains about team schedules.

• Go to USTA and CTA websites and print each team’s schedule and play roster.  Check each player to see if they are YMCA member or if they need to pay nonmember league fees.  Notify captains of their responsibility to follow up and not allow players to participate until league fees have been paid.

• Reserve appropriate number of courts for each team.

• If there are any conflicts with the team schedules, discuss with the pro an equitable solution and inform team captains of the date, time or location changes.

• Post team match info on wall calendar in tennis office so information is available to staff and others.

Round Robin Responsibilities

• Consult with the tennis pro(s) and post practice days, times, and number of courts available for round robins.

• Reserve the courts, check weekly that they are marked off correctly.  Release any courts not needed 24 hours before the round robin is scheduled.

• Send reminder emails to players the day before the round robin is scheduled.

Special Events

• Consult with the tennis pro(s) and determine dates for any special events.

• Work with marketing to advertise and promote these events.

• Coordinate the players, partners and level of play in special events.

Important Schedule Note: This position features a dynamic, non-fixed schedule. We require a team player with open availability and the flexibility to cover multiple shifts, including early morning openings, mid-days, evenings, and weekends based on branch needs.

Key Responsibilities

• First Impressions: Greet everyone warmly by name, verify memberships, scan badges, and direct traffic smoothly through the lobby.
• Customer Service & Sales: Answer inquiries regarding memberships, programs (swim lessons, camp, fitness), conduct tours for prospective members, and process new member sign-ups.
• Administrative & Financials: Efficiently operate our member management software, process registrations, handle financial transactions (cash/credit), and accurately balance the daily cash drawer.
• Communication Hub: Manage a multi-line phone system with a helpful attitude, route calls, and handle member feedback or conflict resolution with professionalism.
• Safety, Security & Policy: Monitor entry/exit points to ensure facility security. Enforce YMCA policies, assist with incident reporting, and respond appropriately to emergencies.
• Language Skills: Bilingual fluency (English/Spanish) is a major plus.
• Facility Upkeep: Maintain a clean, organized, and stocked front desk and lobby area.

Required Qualifications & Experience

• Experience: Minimum of 1–2 years of front desk, receptionist, or guest services experience (e.g., hospitality, fitness centers, retail, or medical offices).
• Scheduling: Must have flexible availability to work a rotating schedule that may include opening, morning, mid-day, evening, and weekend shifts.
• Tech Savvy: Proven experience navigating point-of-sale (POS) systems, customer databases, and multi-line phone systems. (Experience with member software like Daxko is a major plus).
• Communication: Exceptional verbal and written communication skills with a diverse population.
• Age Requirement: Must be at least 18 years of age.
• Certifications: Ability to obtain CPR/First Aid/AED certification within 30 days of hire (YMCA provided).

Physical Demands & Working Conditions

• Ability to sit or stand for extended periods of time at the front desk.
• Ability to view a computer monitor and type for long stretches of a shift.
• Ability to lift and carry up to 20 lbs. (e.g., boxes of brochures, program supplies).
• Ability to maintain a welcoming demeanor during steady periods as well as occasional high-volume rushes.

Pre-Employment Requirements

• Ability to pass a comprehensive background check, including a criminal history check and sex offender registry screening.
• Commitment to the YMCA’s Child Abuse Prevention policies and code of conduct.

Perks of Working with the YMCA

• Free YMCA individual membership.
• Opportunities for professional growth and leadership development within the organization.
• A supportive, mission-driven team environment.

This isn't just a job watching equipment. It's coaching, connecting, and creating a space where people of every background and ability feel like they belong.

Why the Y?

We're a leading not-for-profit dedicated to strengthening Collier County through Youth Development, Healthy Living, and Social Responsibility. Our culture is built on five simple beliefs:

• Welcoming — we're open to all
• Genuine — we value your individuality
• Hopeful — we believe in your potential
• Nurturing — we support your growth
• Determined — we're relentless about making our community stronger, starting with you

Join us as we open the doors to our newest Healthy Living Center — a fresh space, a fresh energy, and a chance to build something great from day one.

What You'll Do

Coach & Connect

• Guide members through their health and wellness journey, checking in regularly on their progress toward personal goals
• Conduct wellness evaluations and program recommendations for new members
• Answer questions and share your working knowledge of wellness trends and best practices
• Build genuine relationships that help members feel connected — to their goals, to each other, and to the Y

Own the Floor

• Monitor the wellness floor, offering form corrections, spotting, and workout suggestions
• Recommend equipment and programs tailored to each member's needs
• Keep the space safe, clean, and fully functional — daily equipment cleaning included

Guide the Experience

• Greet scheduled members at check-in
• Schedule follow-up appointments so members keep getting real value from their membership
• Conduct post-enrollment interviews to understand each member's goals, background, and needs — then help shape a plan around them
• Share wellness resources (handouts, schedules, program info) and track daily usage stats

Represent the Y

• Follow YMCA policies and procedures; respond to emergencies and document incidents when they occur
• Enforce equipment area guidelines
• Attend staff meetings and trainings, and keep your certifications current

What Makes You a Fit

You're a people person who genuinely enjoys helping others succeed. You know your way around a fitness floor, you communicate clearly and warmly, and you take pride in creating a space where everyone — regardless of experience level or ability — feels welcome to show up and try.

Ready to Help Build Something New?

Be part of the team of our new Healthy Living Center. Apply today and help us strengthen our community, one member at a time.

The Site Director is responsible for the overall development, implementation, and supervision of the After School Program, with the support and guidance of the Family Services Director,  he/she serves as the leader of a team of people with the goal of providing excellent after school care for school aged children (K-5th grade).  It is his/her responsibility to make sure that YMCA standards and procedures as well as those of the Department of Children and Families are followed.  He/she will supervise Program Counselors and will make regular reports to the Family Services Director.

This position is part-time, Monday-Friday from 2-6:30pm and full time shifts available on days that CCPS does not operate regular school. 

Applicant must be available Monday-Friday, be 21 years old or older, and have reliable transportation.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

1. Develop and implement all aspects of the of After School Program
2. Supervise and schedule support staff and maintain proper adult/child ratios
3. Maintain up to date, accurate, and complete written records on all enrolled children.  
4. Maintain on site staff personnel records
5. Maintain all standards for After School Programs as required by CCPS, the Department of Children and Families and the YMCA
6. Develop a positive relationship with parents by creating ample opportunities for communication and being open to their requests whenever possible
7. Develop a positive relationship with school faculty and employees and work with them to coordinate schedule changes, arrivals, departures and absences
8. Create a monthly snack menu and order needed supplies
9. Inventory Program equipment and supplies and notify Family Services Director when more are needed
10. Review all incident reports and make verbal reports to the parents at pick up
11. Observe behaviors and development levels of the children and keep written records when problems or concerns arise; inform the Family Services Director when a parent conference is warranted and initiate and participate in the conference
12. Collect and record weekly payment of fees from parents and deliver to the YMCA front desk or make arrangements for Supervisor to pick-up.
13. Keep the Family Services Director informed of all program issues as they arise especially when related to the children’s behavior and development
14. Be familiar with YMCA mission, policies and procedures
15. Participate in YMCA programs and promotions
16. Be an enthusiastic, dedicated, reliable and committed leader of our team

MINIMUM REQUIREMENTS:

1. Meets all Department of Children and Family standards
2. Certification in Infant, Child and Adult CPR, and Basic First Aid
3. **Completion of 45 Hour Child Care course required by the State of Florida
4. Valid Driver’s License and good driving record
5. 21 Years or older
6. Degree in Early Childhood Education or CDA (preferred)
7. Completion of the state issued Director's Credential (within 1 year of employment)

The School Age Enrichment Leader position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility.  The School Age Enrichment Leader is a vital member of a team of people with the goal of providing excellent care for school aged children (K-5^th grade) during out of school hours, holidays, and camp days.  Under the guidance of the Site Supervisor, he/she will be responsible for direct supervision of children, implementation of planned daily activities, and maintenance of all aspects of the Program environment.  He/she will make every effort to develop and foster a positive relationship with the children, their parents, school personnel, and community members.

Must be at least 17 years old or older.  Must have reliable transportation.

Must be willing to obtain state mandated 45 hours of training within 90 days of employment.

Must be able to pass a level 2 background screening.

This is a part-time position, Monday-Friday from 2:15-6:30pm. 

When public schools are closed, staff work full time shift hours at either Collier County YMCA branch location.  

This can be an entry level position for the right candidate looking to pursue careers in social work, or childcare.  We will train you!

Retirement plan available

Employee Discounts for childcare where applicable

Free YMCA membership for all employees

The incumbent will assist with the attraction and retention of members; including the collection and processing of monetary transactions and information for members, participants and guests. The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA.

Entry Requirements/Qualifications:

• Strong communication, customer service and problem-solving skills.
• Ability to actively listen.
• This person needs to be a self-starter, able to handle multiple tasks under limited supervision, work well in a team setting and be detailed oriented.
• Experience with and knowledge of computers.
• Possess a positive and professional attitude.
• Have cash handling skills and the ability to reconcile shift transactions.
• A willingness to commit to the mission of the YMCA.

Interpersonal Duties and Responsibilities:

• Perform and provide excellent customer service skills by exceeding member expectations.
• Consistently greet every person who enters the YMCA (by name, if known) and recognize all members and guests when they leave.
• Engage in active listening with members and program participants in order to build relationships, understand individual’s goals and interests, and take the initiative to ensure the member has a positive experience.
• Answer phones, direct calls, and provide accurate information about membership and programs.
• Be familiar with the mission statement and core values of the YMCA. Model the core values while working and communicating with other staff members.
• Always have a friendly, helpful attitude and wear a smile.
• When giving tours and interviewing prospective members, listen intently to their needs and discuss with them how the YMCA can help.
• Actively listen, reflect and respond to customer questions and concerns in a caring manner. When the opportunity presents itself, go above and beyond to resolve the situation immediately Essential Duties and Responsibilities:
• Be knowledgeable about all YMCA programs and sell them effectively. This includes being familiar with all current brochure information, upcoming events and other special activities. If information is not available, be responsible for obtaining the correct information, updating front desk resources and providing information to members.
• Control access to the facility. Check-in members entering the building by scanning membership cards and obtaining proper identification of guests.
• Register for membership and/or programs, by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on YMCA forms.
• Follow and enforce all YMCA procedures and policies, including personnel guidelines, safety guidelines, facility access procedures and membership policies. Carry out emergency plans as necessary.
• Maintain a clean and safe YMCA. Take initiative to clean up/repair areas.
• Always dressed in appropriate attire and wear name tag.
• Performs collection activities including, but not limited to emails, phone calls, terminations and branch follow-up; documents/notates non-payment status on member accounts.
• Assist in preparation of membership report.
• Assume other responsibilities as deemed appropriate by supervisor.
• Monitor daily transactions for accuracy including AR collection, expiration dates, termination dates, amounts charged are correct, review any rate changes, etc.

Physical Demands: While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects, tools or controls; reaches with hands and arms; climb or balance; stoop, kneel, crouch, crawl; smell and hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close and distant vision, peripheral and depth perception, and the ability to adjust focus. Acute hearing skills are required.

Effect on the Result: The Member Engagement position, as part of the Member Service Team, will allow for more consistent and quality customer service by making members, participants and guests of the YMCA feel welcome and increase their sense of belonging to the YMCA. This position will strengthen our ability to provide accurate files, bills, and membership program information.

The overall result of these actions will create engaged members and participants with a strong connection to the YMCA. Their positive experiences will result in members and participants becoming ambassadors for the YMCA.

POSITION SUMMARY:

The Facility Support Technician position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility.  This position plays a major role in the Maintenance Department team in performing repairs and maintenance to equipment and facilities.  Monitor facilities, grounds and equipment for cleanliness and safety issues.

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

·        Monitor fitness floor, locker rooms, and common areas for cleanliness and safety.

·        Perform routine maintenance and basic repairs on fitness equipment.

·        Conduct daily facility inspections and address maintenance needs promptly.

·        Respond to staff requests for assistance with equipment, supplies, and facility needs.

·        Assist with moving equipment, room setups, and breakdowns for programs and events.

·        Address minor plumbing, electrical, HVAC, and general repair issues.

·        Maintain building exterior and grounds, including walkways and outdoor spaces.

·        Support emergency response procedures and small plant-related emergencies.

·        Ensure compliance with safety, sanitation, and risk management standards.

·        Coordinate with vendors for specialized repairs as needed.

·        Maintain adequate inventory of cleaning and maintenance supplies.

·        Report directly to the Branch Executive on all facilities-related matters.

·        Other duties may be assigned as needed.

Every incidental duty connected with the Facility Support Technician job cannot be specified in the position description and the colleague, at the discretion of the CEO, may be required to perform duties that are not included in this job description.

QUALIFICATIONS:

·        Basic knowledge of general building maintenance and repairs

·        Strong attention to detail and safety

·        Ability to respond calmly and effectively in emergency situations

·        Strong communication and teamwork skills

·        Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

·        Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA).

·        Must be able to meet the Association’s background screening requirements.

WORKING ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Frequent standing, walking, lifting, bending, and climbing

·        Exposure to cleaning chemicals and maintenance equipment

·        Ability to perform all physical aspects of the position.

·        Ability to lift and move equipment and supplies (50+ pounds)

·        Availability to work flexible hours, including evenings or weekends as needed

·        Indoor and outdoor work conditions

·        Onsite attendance is required of this position.

TRAINING REQUIREMENTS:

·        Completion of YMCA of the USA Child Abuse and Appropriate Touch classes

·        Completion of the YMCA’s Blood Borne Pathogens training

·        Completion of the YMCA’s Social Media & Digital Communications class

·        Completion of the YMCA’s Safe Lifting training

·        Additional training classes as required for this position to meet YMCA quality standards.

POSITION SUMMARY:

The Swim Instructor position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility.  The swim instructor must demonstrate competency to teach and lead specific skills and activities in the water.  In addition, the Swim Instructor effectively builds community and modifies as needed to meet varied health, ability, and cultural needs.  Swim instructors must create a safe and positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures.

POSITION SUMMARY:

The Swim Instructor position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility.  The swim instructor must demonstrate competency to teach and lead specific skills and activities in the water.  In addition, the Swim Instructor effectively builds community and modifies as needed to meet varied health, ability, and cultural needs.  Swim instructors must create a safe and positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures.

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Instruct and evaluate students participating in swimming lessons.

• Responsible for the safety of participants in his/her own class.

• Begin and end class on time, remain after class to answer participant and/or parent questions.

• Maintain cleanliness and organize swim lesson equipment.

• Submit completed skill sheets, certificates, and attendance information on time.

• Maintains effective relationships with members, participants, and other staff.

• Present a professional appearance and attitude at all times.

Every incidental duty connected with the Swim Instructor job cannot be specified in the position description and the colleague, at the discretion of the CEO, may be required to perform duties that are not included in this job description.

YMCA COMPETENCIES: 

Supports the Mission, Vision, and Direction of the YMCA:  Understands and supports the mission of the YMCA; displays the YMCA values of Caring, Honesty, Respect and Responsibility as well as displays flexibility and the ability to accept change.  Is willing to try new methods and make suggestions.  Shows a strong commitment to the YMCA, conveys enthusiasm for the YMCA and for his/her work.

Builds Community:  Understands and embraces the role of volunteers; helps members and participants make connections to others and to the YMCA; practices effective relationship building techniques; supports the role of fundraising in achieving the YMCA mission.

Provides a Quality Experience for Members, Participants, Internal Customers and Others:  Possesses the ability to deliver outstanding experiences for members, participants, internal customers, and others; builds warm and supportive relationships; consistently greets and assists everyone in a positive way; strives to provide service that will exceed expectations; responds to concerns and complaints in a way that makes each person feel valued; initiates action for prompt resolution; looks for better ways to serve and involve members, participants, internal customers, and others.

Works Productively:  Demonstrates responsible actions; consistently performs duties in a safe and conscientious manner within agreed upon timeframes; follows standards, policies and procedures; is reliable and consistently punctual; actively participates in staff meetings, required trainings and other work-related activities; uses good judgement; uses YMCA resources appropriately and efficiently.

Uses Effective Personal Behaviors/Communicates Effectively:  Treats everyone with courtesy, respect, and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member.

QUALIFICATIONS:

• Minimum age 16 years old.

• Ability to pass the deep-water swim test.

• Ability to work independently and possess energy and enthusiasm.

• Ability to positively interact with the general public and to communicate well with children of all ages.

• American Red Cross Water Safety Instructor (WSI) or willing to obtain WSI certification.

• Knowledge of and ability to demonstrate skills in swim lessons.

• Understand use of swim lesson equipment (kick boards/bars, diving sticks, etc.)

• Previous swimming/instructing experience preferred.

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

• Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA).

• Must be able to meet the Association’s background screening requirements.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift the weight of a small child (approx. 30lbs).

• Ability to continuously scan all areas of the pool with clear vision.

• Ability to perform strenuous physical tasks necessary for a water rescue.

• Onsite attendance is required of this position.

TRAINING REQUIREMENTS:

• Completion of YMCA Child Sexual Abuse Prevention and Appropriate Touch classes

• Completion of the YMCA’s Blood Borne Pathogens training

• Completion of the Social Media & Digital Communications class

• Completion of the YMCA’s Safe Lifting training

• Additional training classes as required for this position to meet YMCA quality standards.

The Lifeguard position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility.  Lifeguard in a safe, enjoyable, and positive environment that welcomes people of all skill and fitness levels.  This position effectively builds community and modifies as needed to meet varied health, ability, and cultural needs.  Maintains safe swimming conditions in the pool, deck, and surrounding areas.  Creates a safe and positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures.

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Maintains constant surveillance of the pool area.

• Knows/reviews all emergency procedures and responds to emergency situations in accordance with YMCA policies and procedures.  Completes related reports as required.

• Maintains effective relationships with the members, participants, and other staff.

• Knows, understands, and consistently applies safety rules, policies and guidelines for the pool and aquatic area.

• Maintains accurate records as required by the YMCA and/or the state Health Department code.

• Perform equipment checks and ensure appropriate equipment is available as needed.

• Check the pool for hazardous conditions when arriving.

• Perform chemical testing at appropriate times of the day, as required, and take appropriate action.

• Attends all staff meetings and training as required.

QUALIFICATIONS:

• Minimum age 16 years old.

• Certifications:  CPR for the Professional Rescuer, AED, Basic First Aid Certification

• Current YMCA Lifeguarding or Red Cross Lifeguarding certification.

• Ability to maintain certification level of physical and mental readiness.

• Ability to pass lifeguard water test.

• Must demonstrate lifeguard skills in accordance with YMCA/Red Cross standards.

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

• Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA).

• Must be able to meet the Association’s background screening requirements.

POSITION SUMMARY:

The Tennis Clerk position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility.  The Tennis Clerk provides services to members and prospective members with tennis-related activities.  

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Ensure all participants are YMCA members and have paid a program fee, and that non-members have paid a program fee and/or guest fee.  Verify all participants have paid before services are rendered.

• Track daily lessons and clinics, and ensure they are recorded properly in Daxko.

• Run daily financial reports to review payments for correct amount and correct programs/pros.  Send corrections as needed to the Tennis Coordinator.

• Register into a member’s Daxko account if they have attended a lesson or clinic.  Add any clarifying notes in the alert section explaining the charge so that membership staff and the member are aware of when payment is due.  Send a courteous email to the member reminding them of fees due.

• Check non-member payments for court rentals or round robin fees.

• Ensure accurate information is in Daxko; assist tennis and pickleball pros with completion of mandatory reports required by the CEO.

• Check tennis and pickleball court reservations and make sure courts are reserved for the pros.

• Verify round robins, tennis clinics, summer camps, quick start programs, and USTA teams with court times when on shift.

• Answer inquiries from members and non-members about tennis and pickleball programs.

• Give tours of tennis and pickleball facilities.

• Walk courts early in the morning before play begins.  Check the height (36”) and condition of tennis nets on a weekly basis.  Report to all necessary staff any court conditions that need attention.  Check that the courts are receiving adequate watering.

• Check the veranda/building for cleanliness.  Replace water cups as necessary.  Tidy up chairs and tables.  Have maintenance empty trash as needed.

• Sweep and line courts when needed.

QUALIFICATIONS:

• Excellent interpersonal and problem-solving skills.

• Previous customer service, sales, or related experience.

• Basic knowledge of computers.

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

• Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA).

• Must be able to meet the Association’s background screening requirements.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.  

• The employee frequently is required to sit and reach and must be able to move around the work environment. 

• The employee must occasionally lift and/or move up to 10 pounds.  

• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

• The noise level in the work environment is usually moderate. 

• Onsite attendance is required of this position.

The Personal Trainer position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility.  The Personal Trainer works with the Healthy Living Director to promote member engagement, conduct personal training sessions as required, and assist in promoting wellness within the Y.  Provide excellent customer service to members in a safe, enjoyable, and positive environment that promotes member wellness and engagement in accordance with YMCA policies and procedures.

ESSENTIAL FUNCTIONS:

• Provide proper exercise instruction based on the type of training requested and required by the member.

• Be accountable for all facets of the client(s) needs while inside the Y.

• Be knowledgeable about each piece of equipment we have at the Y, and the risks and benefits of each piece.

• Effectively implement an exercise program that is achievable yet challenging for each client.

• Respond to client’s need to continue engagement both at the Y and within individual sessions.

• Provides hands on- wellness services including orientation, fitness assessments, post-rehabilitation and adaptive wellness.

• Promote and sell personal training programs and services while achieving monthly revenue and session goals.

• Contributes to branch member retention rate.

• Improves member safety and enjoyment; encourages member interaction.

• Continue to promote other activities within the Y that would benefit the client’s overall health and wellness.

• Continue education as required to maintain personal training certification.

• Ensures the cleanliness of facilities and equipment.

• Follow fitness floor expectations when not scheduled for personal training, group training or performing a wellness consultation.

• Communicate with fitness staff, members, Director of Healthy Living, and all departments as needed for professional and client development.

• Demonstrate ability to relate to, and work with, people of diverse backgrounds.

• Demonstrate ability to work cooperatively with professional staff and other departments as needed.

• Respond to and report and document any incidents or accidents.

• Always be appropriately attired wearing a professional YMCA Personal Trainer shirt as provided by Human Resources. Athletic style bottoms and athletic shoes are required.

• Provide proper exercise instruction based on the type of training requested and required by the member.

• Be accountable for all facets of the client(s) needs while inside the Y.

• Be knowledgeable about each piece of equipment we have at the Y, and the risks and benefits of each piece.

• Effectively implement an exercise program that is achievable yet challenging for each client.

• Respond to client’s need to continue engagement both at the Y and within individual sessions.

• Provides hands on- wellness services including orientation, fitness assessments, post-rehabilitation and adaptive wellness.

• Promote and sell personal training programs and services while achieving monthly revenue and session goals.

• Improves member safety and enjoyment; encourages member interaction.

• Continue to promote other activities within the Y that would benefit the client’s overall health and wellness.

• Continue education as required to maintain personal training certification.

• Demonstrate ability to relate to, and work with, people of diverse backgrounds.

• Demonstrate ability to work cooperatively with professional staff and other departments as needed.

• Respond to and report and document any incidents or accidents.

• Always be appropriately attired wearing a professional YMCA Personal Trainer shirt as provided by Human Resources. Athletic style bottoms and athletic shoes are required.

The Group Fitness Instructor position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility.  This position delivers excellent service to all members, guests, and program participants.  Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the welcome center and fitness floor.  Instructs group fitness classes in a safe, enjoyable, and positive environment that welcomes people of all skill and fitness levels.

ESSENTIAL FUNCTIONS:

• Leads energizing, fun, safe, and educational classes to accomplish the YMCA mission and goals.

• Asks and answers questions from class participants and members to support them in achieving their goals related to health and well-being. 

• Maintains working knowledge of wellness and trends to provide effective information and support to members. 

• Builds effective, authentic relationships with members; helps members and class participants connect with each other and the YMCA. 

• Observes and adjusts approach to support all participants’ capabilities, physical conditions, health, and culture. 

• Celebrates achievement of class participants related to class or personal goals, mastering of specific skills or overall health and well-being. 

• Create a positive environment where everyone feels welcome, encourage, and motivate others to become more involved in the YMCA. Greet and interact with members in a friendly manner. 

• Provide excellent service to members, guests, and program participants at the YMCA.